Terms & conditions

Please review the terms that govern your use of Seiranow.

Introduction

Welcome to Seiranow. By accessing or using our website at seiranow.com, browsing our products, or placing an order, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our website. If you do not agree with any part of these terms, we kindly ask that you discontinue use of our website. These Terms and Conditions apply to all visitors, users, and customers of Seiranow.

About Us

Seiranow is an online retailer of 100% authentic premium Japanese skincare, beauty, health, and wellness products. We are based in the Philippines and ship to customers nationwide. Our product catalog includes brands such as Shiseido, DHC, Rohto, Biore, Meiji, Orihiro, and many more.

Use of the Website

By using our website, you agree to the following conditions: You are at least eighteen (18) years of age, or are accessing the site under the supervision of a parent or legal guardian. You will use the website only for lawful purposes and in a manner that does not infringe on the rights of others. You will not attempt to gain unauthorized access to any part of our website, servers, or databases. You will not engage in any conduct that disrupts, damages, or impairs the functionality of our website. You will not use our website to transmit any harmful, offensive, or fraudulent content.

We reserve the right to restrict or terminate access to our website for any user who violates these terms or engages in behavior we deem harmful to the platform or other users.

Account Registration

To place an order or access certain features of our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. You agree to notify us immediately at seiranowofficial@gmail.com if you suspect any unauthorized use of your account. Seiranow shall not be liable for any loss or damage arising from your failure to protect your account information.

Product Information and Pricing

We make every effort to ensure that product descriptions, images, and pricing on our website are accurate and up to date. However, we do not warrant that all product information is error-free, complete, or current. Prices are listed in Philippine Peso (PHP) and are subject to change without prior notice. In the event of a pricing error, we reserve the right to cancel the affected order and notify you accordingly.

All products sold on Seiranow are 100% authentic and sourced directly from Japan. Product availability is subject to stock levels, and we reserve the right to limit quantities or discontinue products at any time.

Orders and Payment

By placing an order on our website, you are making an offer to purchase the selected products subject to these Terms and Conditions. We reserve the right to accept or decline any order at our discretion. An order is considered confirmed only upon receipt of a confirmation email from Seiranow.

We accept payment through the methods available at checkout. You agree to provide accurate and complete payment information. All transactions are processed securely, and Seiranow does not store full credit or debit card details on our servers. Seiranow shall not be liable for any unauthorized transactions resulting from your failure to secure your payment information.

Shipping and Delivery

We offer free shipping on orders of PHP 2,500 and above. Orders below this amount are subject to applicable shipping fees calculated at checkout. Delivery timelines may vary depending on your location and the shipping method selected. While we strive to deliver orders within the estimated timeframe, Seiranow cannot be held responsible for delays caused by courier services, weather conditions, or other circumstances beyond our control.

Risk of loss or damage to products passes to you upon delivery. Please inspect your order upon receipt and report any issues to us within seven (7) days.

Returns, Refunds, and Cancellations

Our returns, refunds, and cancellation processes are governed by our separate Refund Policy, which is incorporated into these Terms and Conditions by reference. Please visit seiranow.com/policies/refund-policy for full details. By placing an order, you acknowledge that you have read and understood our Refund Policy.

Intellectual Property

All content on our website, including but not limited to logos, product images, text, graphics, and design elements, is the property of Seiranow or its respective brand owners and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or use any content from our website without our prior written consent. Brand names such as Shiseido, DHC, Rohto, Biore, Meiji, and Orihiro remain the intellectual property of their respective owners.

Limitation of Liability

To the fullest extent permitted by law, Seiranow shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase of our products. This includes, but is not limited to, loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising from your use of our website or products shall not exceed the amount paid by you for the specific product or order in question.

Disclaimer of Warranties

Our website and products are provided on an "as is" and "as available" basis. Seiranow makes no warranties, express or implied, regarding the uninterrupted availability of the website, the accuracy of product information, or the fitness of products for a particular purpose. Product results, particularly for skincare and health supplements, may vary between individuals.

Third-Party Links and Services

Our website may contain links to third-party websites and platforms, including our social media pages. These links are provided for your convenience only. Seiranow does not endorse or assume responsibility for the content, policies, or practices of any third-party sites. We encourage you to review the terms and privacy policies of any external sites you visit.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from your use of our website or your purchase of our products shall be subject to the exclusive jurisdiction of the appropriate courts of the Philippines.

Amendments

Seiranow reserves the right to update, modify, or revise these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon posting to our website with an updated effective date. Your continued use of our website following any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

If you have any questions or concerns regarding these Terms and Conditions, please reach out to us through any of the following:

Email: seiranowofficial@gmail.com

Telephone: 02-88747657

Mobile: +63 916 675 0678

Website: https://seiranow.com/pages/contact

We are here to assist you and look forward to serving you.

These Terms and Conditions are governed by the applicable laws of the Republic of the Philippines.