General
Frequently asked questions
How do I make a purchase?+-
All orders are placed online through Seiranow. Select your product, choose variation and quantity, add to cart, then proceed to checkout.
When is my order processed?+-
Orders are processed during regular business hours, Monday to Friday, excluding holidays.
How soon will my order be processed?+-
Orders are processed once payment is confirmed.
Can I cancel my order?+-
Please review order details carefully before placing the order. If you need urgent help, contact our support team immediately.
Where do you deliver?+-
Delivery is available within the Philippines. Please provide complete and accurate shipping details to avoid failed deliveries.
How will I be notified?+-
We send order updates through the contact details you provide during checkout, especially your mobile number and email.
How are my items delivered?+-
Orders are delivered by official courier partners, such as J&T Express, Lalamove, Grab, and other approved couriers.