FAQs

General Q: How do I make a purchase? A: All orders are placed online through Seiranow. Select your product, choose variation and quantity, add to cart, then proceed to checkout. Q: When is my order processed? A: Orders are processed during regular business hours, Monday to Friday, excluding holidays. Q: How soon will my order be processed? A: Orders are processed once payment is confirmed. Q: Can I cancel my order? A: Please review order details carefully before placing the order. If you need urgent help, contact our support team immediately. Shipping & Returns Q: Where do you deliver? A: Delivery is available within the Philippines. Please provide complete and accurate shipping details to avoid failed deliveries. Q: How will I be notified? A: We send order updates through the contact details you provide during checkout, especially your mobile number and email. Q: How are my items delivered? A: Orders are delivered by official courier partners, such as J&T Express, Lalamove, Grab, and other approved couriers. Q: Need more help? A: Contact us at sales@seiranow.com or (+63) 916 675 0678.